The short version. You order, the restaurant confirms, you pay cash when your food arrives or when you pick it up. Prices are in US dollars. Cashback is a thank-you on future orders, not money. Be kind to the kitchen and the drivers.
About these terms
The 3aFranji app lets you order food from 3aFranji for delivery or pickup. It is operated by Progressive SARL on behalf of 3aFranji. By using the app you agree to these terms. Our Privacy Policy explains how we handle your information.
Your account
- You sign in with your mobile number and a one-time code we send over WhatsApp. The account is yours alone; keep your phone secure.
- The details you give us, especially your name and number, must be accurate so the restaurant can reach you.
- You can browse the menu without an account. You need one to place an order.
- You can delete your account at any time from Me → Delete account.
Menu and prices
- Prices are set and charged in US dollars. Any amount shown in Lebanese pounds is for reference only, converted at the restaurant’s rate on the day.
- The menu, prices and availability can change at any time. The total shown when you place your order is the amount you pay for that order.
- Photos are for illustration; your food may look a little different.
Placing an order
- An order is a request until the restaurant accepts it. The app shows you when it has been accepted.
- The restaurant may decline or cancel an order, for example when it is closed, an item has run out, or the delivery spot is outside its delivery area. If that happens, you will be told in the app and you will not be charged.
- Orders can only be placed while the restaurant is open.
Payment
Payment is in cash: to the driver on delivery, or at the counter on pickup. The app does not take card payments. Please have the amount ready.
Delivery and pickup
- Delivery goes to your phone’s location when you place the order, plus any building, floor or apartment details you add. Any delivery fee or minimum is shown before you place the order.
- Delivery and ready times are estimates, not guarantees. Please keep your phone with you so the driver can reach you.
- Pickup orders are collected from the shop; the app tells you when your order is ready.
Changes, cancellations and problems
- If you need to change or cancel an order, contact the restaurant on WhatsApp as soon as you can. Once the kitchen has started on it, it may be too late to cancel.
- If something is wrong with your order, tell the restaurant within 24 hours and it will make it right where it reasonably can.
Allergies and ingredients
Menu descriptions list the main ingredients, not every ingredient. Food is prepared in a kitchen that handles common allergens, so we cannot guarantee any item is free of them. If you have an allergy, contact the restaurant before you order.
Cashback and offers
- Cashback is credited to your in-app wallet when the restaurant accepts an order, and taken back if that order is cancelled.
- You can spend your balance on future orders in the app. It has no cash value and cannot be withdrawn, transferred or sold.
- The restaurant may change or end cashback, bundles and other offers at any time.
- We may remove cashback or offers gained by misuse, such as fake or abusive orders.
Using the app fairly
Do not place orders you do not intend to pay for, give false details, abuse staff or drivers, or try to interfere with the app or its service. We may suspend or close an account that does.
Our responsibility
We work to keep the app available and accurate, but it is provided as it is and may occasionally be unavailable. To the extent the law allows, we are not responsible for losses that are indirect or not reasonably foreseeable. Nothing in these terms limits rights you have under the law of Lebanon that cannot be limited.
Changes to these terms
We may update these terms. The date at the top shows the latest version; continuing to use the app after a change means you accept it.
Governing law
These terms are governed by the laws of Lebanon.
Contact us
3aFranji, Mazrait Yachouah, Lebanon