The short version. We collect what is needed to make your food and get it to you: your name, your phone number, where to deliver, and your orders. We do not sell your data, we do not track you across other apps or websites, and there is no advertising or analytics software in this app.
Who we are
The 3aFranji app is operated by Progressive SARL on behalf of 3aFranji, a sandwich shop in Mazrait Yachouah, Lebanon. In this policy, “we” means that operator and the restaurant, and “the app” means the 3aFranji mobile application and the ordering service behind it.
What we collect
Each item below is collected because a specific feature needs it. Nothing here is gathered speculatively.
| What | Why |
|---|---|
| Phone number | It is your account. We send a one-time code to it over WhatsApp to prove the number is yours, and the restaurant uses it to reach you about an order. |
| Name | So the kitchen and the driver know whose order it is. |
| Delivery location | When you choose delivery, the app reads your phone’s current position so the driver can find you, together with any building, floor or apartment details you type. It is stored with that order, and the most recent one is kept on your account. |
| Location permission | Used only while the app is open and only for delivery. The app never reads your location in the background, and pickup orders do not use it at all. |
| Orders | What you ordered, when, the price, delivery or pickup, and any note for the kitchen or the driver. This is your order history and what your cashback is calculated from. |
| Cashback wallet | Your balance and the list of cashback earned and spent. |
| Reviews | Any rating or comment you choose to leave after an order. |
| Device notification token | An identifier your phone gives us so we can tell you when your order status changes. It identifies a device, not a person. |
| Email address | Only for restaurant staff, who sign in to the management tools with an email and password. Customers never provide one. |
What we do not collect
- No payment details. Orders are paid in cash, to the driver on delivery or at the counter on pickup. No card number ever passes through the app.
- No advertising or analytics. The app contains no advertising network, no analytics software and no third-party tracking.
- No contacts, photos, microphone or camera. The app never asks for them.
How we use it
- To take, price, prepare and deliver your order, or have it ready for pickup.
- To tell you what is happening with an order, by push notification.
- To keep your order history and to credit and track your cashback.
- To let the restaurant contact you if there is a problem with an order.
- To keep the service secure, for example by limiting how often a code can be requested for one number.
We do not use your information to build advertising profiles, and we do not make automated decisions that have a legal effect on you.
Tracking
We do not track you. Nothing in the app follows you across other companies’ apps or websites, and we share nothing for advertising.
Who else handles your data
We use a small number of service providers to run the app. They process data on our instructions only and may not use it for their own purposes.
| Provider | What they do |
|---|---|
| Google (Firebase) | Signs you in and delivers push notifications. |
| Twilio | Delivers your one-time sign-in code over WhatsApp. |
| DigitalOcean | Hosts the service and stores the database and menu images. |
| Apple Maps · Google Maps | Draws the map of your delivery spot or the shop. |
We may also disclose information where the law requires it, or where it is needed to establish or defend a legal claim.
Where it is kept, and for how long
Data is stored on servers operated by DigitalOcean. We keep your account and its order history for as long as your account exists. One-time sign-in codes expire after two minutes.
Deleting your account
You can delete your account in the app at any time: Me → Delete account. Deleting it removes your sign-in, your name and phone number from your account, your last delivery location, your saved addresses, your notification tokens and your cashback balance. Your past orders stay in the restaurant’s records, including the name, phone number and delivery location on each order, because the restaurant needs them for its accounts. Contact us below if you want those removed too, and we will remove them unless the law requires us to keep them.
Your choices
- Location. You can refuse the location permission and still order for pickup. You can change your mind at any time in your phone’s settings.
- Notifications. Turn them off in your phone’s settings. You can still order; you just will not get status updates.
- Your data. You can ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it. Contact us below.
Children
The app is not directed at children under 13 and we do not knowingly collect their information. If you believe a child has given us data, contact us and we will remove it.
Changes to this policy
If we change how we handle your information we will update this page and the date at the top.
Contact us
For anything about this policy, or to exercise any of the rights above:
3aFranji, Mazrait Yachouah, Lebanon